Brendan Quinn
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How do I reset my password?
For iPhone: If you're logged in: Tap the Settings gearbox button in the upper right-hand corner of the Pay screen Select Profile Scroll down to the password field and enter your new password ...
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What types of credit and debit cards can I use?
We support all credit and debit cards.
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Where can I see my transaction history?
These instructions are specific to iPhone. Android instructions coming soon! You can view your transaction history from within the app! Open the app and log in Tap the Settings gearbox button ...
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How do I change/manage my payment method?
These instructions are specific to iPhone. Android instructions coming soon! You can manage your credit cards from within the app: Open the app and log in Tap the Settings gearbox button in th...
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Will my rewards credit ever expire?
Of course not! Any credit you earn with the app will be available until you make your next purchase, at which point it'll be automatically applied.
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How do I earn credit?
When you pay with the app, you automatically progress towards unlocking rewards. For every $50 you spend, you earn $5 in credit; it's that simple! Your credit automatically applies the next time yo...
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Why is there a recurring charge on my account?
Certain payment processors show charges as recurring in order to decrease the chance of the charge getting rejected. Though it looks like the charge is recurring, it's not actually recurring and wo...
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What is the $1 charge on my account?
When you register a new debit or credit card to your Doughnut Plant account, we conduct an authorization hold. This is a temporary charge on your account for $1 as a test to ensure the card will wo...
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I never spent this much at Doughnut Plant. Why is it appearing on my bank statement?
To help save on processing fees, we bundle transactions into one charge. The money we save gets passed back to you as rewards, so it's a win-win. When we charge your card, you'll receive a "Your c...
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I was double-charged! How do I get a refund?
If you're still in the store, you can go right back to the cashier to get a refund. You'll know if you were charged twice because you will have received two receipts in your e-mail. If you've alre...