I don't recognize a charge on my account.

Security is our highest priority at Doughnut Plant. If you do not recognize a transaction in your history, or if you receive a receipt for a purchase you did not make, please follow these steps immediately:

  1. De-authenticate your devices by logging into www.thelevelup.com. Click on Control Panel at the top of the page and select De-authenticate Devices. This will reset your Doughnut Plant barcode and log your account out of all devices.
  2. Contact us! Please e-mail doughnutplant@thelevelup.com from the e-mail address linked to your account with the following info:
    • date, amount, and location of unrecognized charge
    • best phone number to contact you with further questions
  3. A member of our support team will contact you as soon as possible.
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